All Infernus products only, are protected by transit insurance through our couriers. Upon delivery, please inspect your items thoroughly. If you detect any damage, kindly refuse the delivery, and we will arrange for a replacement. Accepting the goods signifies acceptance of their condition and voids the transit damage insurance coverage. Consequently, once the delivery document is signed, we cannot assume responsibility for any transport damages, nor can we offer exchanges or refunds.

Please REFRAIN from any fitters or installers for the ordered equipment until you have received and inspected the goods personally. We are not liable for any costs incurred due to arrangements made prior to delivery.

In compliance with UK law, all commercial gas appliances must be installed by a qualified Gas Safe Registered engineer. Failure to adhere to this requirement will invalidate the product's warranty.

Unless specified otherwise at the time of purchase, all goods come with a 12-month return-to-base parts-only warranty, covering manufacturing defects exclusively. We are not obligated to cover return postage, labour, or engineer costs incurred during the warranty period.

If an item is non-functional upon delivery, you must report this in writing within 48 hours, providing supporting evidence such as an initial installation report from a qualified engineer, photos, or videos. We will then either exchange the item or refund the purchase price. It is the customer's responsibility to report such issues within this timeframe.

Regular cleaning and servicing of all products are essential, along with thorough checks before each use. Neglecting these practices may affect the warranty agreement with the BBQ Vault

Coverage:
Goods are sold with a 12-month return-to-base parts warranty for manufacturing defects (unless stated otherwise). This warranty covers replacement parts only and excludes return shipping, labor, or third-party service fees.

Delivery Issues:
Faulty items must be reported within 48 hours of delivery. To qualify for an exchange or refund, submit a written claim with evidence, such as a qualified engineer’s installation report, photos, or video proof. Commercial products not installed by a certified professional will void the warranty.

Installation Requirements:
Items requiring installation must be fitted by a licensed tradesperson with

qualifications compliant with local laws. The Company reserves the right to request proof of installation (e.g., certificates, invoices) for any warranty claim.

Claims Process:
Submit claims in writing with full supporting documentation, including:

• Installation report from a qualified engineer.

• Photographic/video evidence of the defect.

• Maintenance records (if applicable).
  Claims lacking evidence will be rejected until all required materials are provided.

Transferability:
The warranty applies only to the original purchaser. If goods are resold, third parties must contact the original buyer to initiate a claim. The Company is not obligated to communicate directly with third-party claimants.

Exclusions:
The warranty excludes: glass, stones, bulbs, rubber seals, fuses, and similar components deemed consumable or prone to wear.

Statutory Rights:
This policy does not override your legal rights. Non-compliance with terms (e.g., unprofessional installation, late reporting) invalidates the warranty.

By purchasing, you agree to these terms. Contact us for clarification before buying if unsure.

In some circumstances warranty claims will be automatically rejected if any of the following apply:

• Faults caused by or related to incorrect installation

• Faults with items not installed by a professional tradesman with the appropriate qualifications (where applicable)

• Faults with items where the relevant installation certificate has not been received

• Faults caused by or related to the build-up of limescale

• Corrosion

• Blockages

• Faulty on-site electrics, such as plug sockets, wiring, or fuses

• Damage caused by alterations

• Faults caused by poor maintenance

• Items that have not been set up correctly

• Where the customer has not ensured that all power supplies, water, and gas connections are appropriate for the goods supplied

• Faults caused by or related to natural disasters

• Faults caused by or related to building damages, such as floods

• Faults caused by or related to customer misuse

• Faults caused by or related to sabotage of the item and/or violent conduct

• Faults caused by or related to break-ins and/or robbery

• Faults caused by or related to in-transit accidents

• Faults caused by or related to the item being used by untrained individuals

For more detailed information on warranties and information please email us at support@bbqvault.co.uk or call us at 0808 280 6086

100% Safe and Secure Online Shopping: Rest assured that every transaction on our website is fully secure.

Customer Service Is Our Top Priority: We are here for YOU, the customer. Our goal is to deliver exceptional service, providing value at all times. Expect prompt communication after placing your order and when your product ships. Every order receives a personal thank-you email from our owner.

Lowest Prices: We negotiate the best prices with our manufacturers to offer you the lowest costs available. Our Price Match Guarantee ensures you get the best deal.

Free Shipping: We offer Free Shipping on all products over £200, because we know how much our customers appreciate it.

NO HASSLE RETURNS:  We offer a 14 day returns policy, If you are not entirely satisfied with your purchase we are here to help! View Our Full Returns Policy Here

Quality: We carefully select manufacturers to ensure you receive quality products. All items are inspected twice before leaving the warehouse, so you can be confident in your purchase.

Authorised Dealers: As an authorised dealer for every brand we carry, you can rest easy knowing you will receive the full manufacturer's warranty with every purchase.

For more information, visit our website at BBQVault